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Appointments and advice in Northern California

Not sure what care you need? Want to schedule an appointment? You’ve got many ways to get in touch.

Get advice

24/7 care by phone

Connect with our staff day or night for advice, referrals, and more.

  • Call us 24/7 at 1-866-454-8855 (TTY 711).

Email

Message your doctor’s office with nonurgent questions anytime — great for follow-up care after an appointment. You’ll get a reply usually within 48 hours.

Make an appointment

By phone

Connect with us day or night to make an appointment or get advice. You can also request same-day or next-day appointments.

  • Call us 24/7 at 1-866-454-8855 (TTY 711).

Online

Visit us online anytime, anywhere to schedule, change, or cancel most video, phone, and in-person appointments and select specialty care appointments.

See a doctor

When you need care, you’ve got options. From in-person appointments to video visits* on your phone, it’s easy to connect to care in a way that fits your schedule and lifestyle. Regardless of the type of appointment you have, your doctor can order lab tests and write prescriptions if needed.

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Phone appointment

If you have a condition that doesn’t require an in-person medical exam, you might be able to save time by scheduling a phone appointment with a Kaiser Permanente doctor.  

How do you schedule a phone appointment?

  • Go to Appointments.
  • Use the My Doctor Online app.
  • Call us 24/7 at 1-866-454-8855 (TTY 711). When you call us, we’ll also help you determine if a phone appointment is right for your condition.
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Video appointment

For conditions that don’t require an in-person medical exam, you may be able to meet face-to-face with your doctor by video using your mobile device or computer. It’s a simple, secure way to get care from a doctor — just like an in-person appointment. 

How do you schedule a video appointment?

You may have the option to schedule a video visit online or from the My Doctor Online app. You can also call us 24/7 at 1-866-454-8855 (TTY 711). When you call us, we’ll help you determine if a video visit is right for your condition.

What equipment do you need?

You’ll need either:

  • A mobile device with a strong Wi-Fi connection and the My Doctor Online app
  • A computer with an internet connection and webcam

Learn more about getting started with video visits today.

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In-person appointment

Sometimes, a visit to your doctor’s office is exactly what you need. And since most Kaiser Permanente locations offer many services under one roof, you may save time with a single trip.

Some departments, like pediatrics, also offer after-hours urgent care.

How do you schedule, change, or cancel an in-person appointment?

What are some services you can get in person?

  • Primary and specialty care
  • X-ray
  • Lab
  • Pharmacy
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Urgent care

Same-day, after-hours, or next-day care for nonemergency, urgent medical needs is available at most of our facilities. Some facilities offer walk-in care and are open 7 days a week.

How do you schedule, change, or cancel an urgent care appointment?

What is urgent care?

An urgent care need is one that requires prompt medical attention, usually within 24 or 48 hours, but is not an emergency medical condition. This can include:

  • Minor injuries and cuts
  • Backaches
  • Earaches
  • Sore throats
  • Frequent or severe coughs
  • Upper respiratory symptoms
  • Frequent urination or a burning sensation when urinating

Do not attempt to access emergency care through this website

If you think you or your family member has a medical or mental health emergency, call 911 or go to the nearest hospital.