Appointments and advice in Maryland, Virginia, and Washington D.C.

Not sure what care you need? Want to schedule an appointment? You’ve got many ways to get in touch.

Get advice 24/7

24/7 care by phone

Connect with a Kaiser Permanente licensed care provider day or night for advice, referrals, prescriptions, and more.

  • Call us 24/7 at 1-800-777-7904 (TTY 711).


Message your doctor’s office with nonurgent questions anytime — great for follow-up care after a routine appointment. You’ll get a reply usually within 48 hours.

Make an appointment

By phone

Connect with us to make an appointment or get advice. You can also schedule same-day or next-day appointments.

  • Call us at 1-800-777-7904 (TTY 711).


Visit us online anytime, anywhere to schedule most in-person routine appointments and select specialty care appointments with a doctor you’ve already seen.

See a doctor

When you need care, you’ve got options. From in-person appointments to video visits on your phone, it’s easy to connect to care in a way that fits your schedule.


Phone appointment1

If you have a minor condition that doesn’t require an in-person medical exam, you might be able to save time by scheduling a call with a Kaiser Permanente doctor. Phone appointments are often available same day or next day.                 

How do you schedule a phone appointment?

Call us at 1-800-777-7904 (TTY 711) and we’ll:

  • Help you determine if a phone appointment is right for your situation
  • Make sure you’re 18 or older
  • Schedule a time for a doctor to call you

What care can you get by phone?

Phone appointments are great for minor health conditions and follow-up care, such as:

  • Cough
  • Colds
  • Flu symptoms
  • Allergies

Video appointment

Using your mobile device or computer with a camera, you can meet face-to-face with a doctor by video — just as you would with a regular appointment.

How do you schedule a video visit?

  • Call us 24/7 at 1-800-777-7904 (TTY 711).
  • Go to Appointments.

When you call us, we’ll:

  • Help you determine if a video appointment is right for your condition
  • Make sure you’re 18 or older
  • Confirm you’ve had at least one in-person visit with us
  • Schedule a time for a doctor to call you

What care can you get by video?

Video visits are great for health conditions and follow-ups for care you’ve received in the past 2 weeks, such as:

  • Minor burns/sunburn
  • Skin rash or infection
  • Shingles
  • Sore throat
  • Flu
  • Sprains and injuries
  • Cuts and wounds
  • Bug bites
  • Backaches
  • Sinus problems
  • Eye problems
  • Nausea/vomiting/diarrhea
  • Joint problems
  • Medication questions

Doctors can also order lab tests and write prescriptions if needed.

What equipment do you need?

You’ll need a mobile device with the Kaiser Permanente app or computer with:

  • A camera and microphone
  • An up-to-date browser
  • A reliable internet connection

Learn more about getting started with video visits today. For technical support, call 1-844-800-0824.

Additional resources:


In-person appointment

Sometimes, a visit to your doctor’s office is exactly what you need. And since most Kaiser Permanente locations offer many services under one roof, you can save time and money with a single trip. You can also schedule same-day or next-day care.

How do you schedule an in-person appointment?

What are some services you can get in person?

  • Primary care
  • X-ray
  • Lab
  • Pharmacy

Urgent care

You can visit 6 locations in Maryland; Virginia; and Washington, D.C. that offer 24/7 walk-in services for nonemergency, urgent medical needs. You can also schedule same-day or next-day care.

What is urgent care?

An urgent care need is one that requires prompt medical attention, usually within 24 or 48 hours, but is not an emergency medical condition. This can include:

  • Minor injuries
  • Backaches
  • Earaches
  • Sore throats
  • Coughs
  • Upper-respiratory symptoms
  • Frequent urination or a burning sensation when urinating