• Español
skip to next subject
skip to next subject
skip to next subject

Member Services

Photo of a piece of fruit

phone numbers and hours of operation

Contact Member Services by phone at the following numbers:

California

800-464-4000 or TTY 711
800-788-0616 (Spanish)
800-757-7585 (Chinese dialects)

Hours
Open 7 days a week
24 hours a day
Closed holidays
Closed at 10 p.m. the day after Thanksgiving, Christmas Eve, and New Year’s Eve

Medicare members
800-443-0815 or TTY 711

Hours
Open 7 days a week
from 8 a.m. to 8 p.m.

Colorado

Denver/Boulder

303-338-3800 or TTY 711

Hours
Open Monday through Friday
from 8 a.m. to 5 p.m.

Medicare members
800-476-2167 or TTY 711

Hours
Open 7 days a week
from 8 a.m. to 8 p.m.

Physician Selection Services
855-208-7221
800-659-2656 (TTY)

Hours
Open Monday through Friday
from 7 a.m. to 6 p.m.

Self-funded members
877-883-6698
877-870-0283 (TTY)

Hours
Open 7 days a week
from 8 a.m. to 8 p.m.

Mountain Colorado

844-837-6884 (toll free)
711 (TTY for the hearing/speech impaired)

Hours
Open Monday through Friday
from 8 a.m. to 5 p.m.

Medicare members

Medicare Advantage plans are not
currently available in Mountain Colorado.              

Physician Selection Services
855-208-7221
800-659-2656 (TTY) 

Hours
Open Monday through Friday
from 7 a.m. to 6 p.m.

Northern Colorado

800-632-9700 or TTY 711

Hours
Open Monday through Friday
from 8 a.m. to 5 p.m.

Physician Selection Services
855-208-7221
800-659-2656 (TTY)

Hours
Open Monday through Friday
from 7 a.m. to 6 p.m.

Self-funded members
877-883-6698
877-870-0283 (TTY)

Hours
Open 7 days a week
from 8 a.m. to 8 p.m.

Southern Colorado

888-681-7878 or TTY 711

Hours
Open Monday through Friday
from 8 a.m. to 5 p.m.

Medicare members
800-476-2167 or TTY 711

Hours
Open 7 days a week
from 8 a.m. to 8 p.m.

Physician Selection Services
855-208-7221
800-659-2656 (TTY)

Hours
Open Monday through Friday
from 7 a.m. to 6 p.m.

Self-funded members
877-883-6698
877-870-0283 (TTY)

Hours
Open 7 days a week
from 8 a.m. to 8 p.m.

District of Columbia

Metro area
301-468-6000 or TTY 711

Outside metro area
800-777-7902 or TTY 711

Hours
Open Monday through Friday
from 7:30 a.m. to 5:30 p.m.

Medicare members
888-777-5536 or TTY 711

Hours
Open 7 days a week
from 8 a.m. to 8 p.m.

Georgia

888-865-5813 or TTY 711
404-261-2590

Hours
Open Monday through Friday
from 7 a.m. to 7 p.m.

Medicare members
800-232-4404 or TTY 711

Hours
Open 7 days a week
from 8 a.m. to 8 p.m.

Hawaii

800-966-5955 or TTY 711

Hours
Open Monday through Friday
from 8 a.m. to 5 p.m.
Saturday 8 a.m. to noon

Medicare members
800-805-2739 or TTY 711

Hours
Open 7 days a week
from 8 a.m. to 8 p.m.

Maryland

D.C. metro area
301-468-6000 or TTY 711

Outside D.C. metro area
800-777-7902 or TTY 711

Hours
Open Monday through Friday
from 7:30 a.m. to 5:30 p.m.

Medicare members
888-777-5536 or TTY 711

Hours
Open 7 days a week
from 8 a.m. to 8 p.m.

Oregon

Portland
503-813-2000 or TTY 711

Outside Portland
800-813-2000 or TTY 711

Hours
Open Monday through Friday
from 8 a.m. to 6 p.m.

Medicare members
877-221-8221 or TTY 711

Hours
Open 7 days a week
from 8 a.m. to 8 p.m.

Virginia

D.C. metro area
301-468-6000 or TTY 711

Outside D.C. metro area
800-777-7902 or TTY 711

Hours
Open Monday through Friday
from 7:30 a.m. to 5:30 p.m.

Medicare members
888-777-5536 or TTY 711

Hours
Open 7 days a week
from 8 a.m. to 8 p.m.

Washington state

800-813-2000 or TTY 711

Hours
Open Monday through Friday
from 8 a.m. to 6 p.m.

Medicare members
877-221-8221 or TTY 711

Hours
Open 7 days a week
from 8 a.m. to 8 p.m.