All Kaiser Permanente facilities are open

Kaiser Permanente is closely monitoring the fire situation in Southern California. Our top priority is the safety of our patients, members, staff and our community.

All Kaiser Permanente facilities in Southern California are currently open and operating during normal hours.

In addition, video visits and telephone appointments are available for primary care needs. If you have questions about scheduled appointments, you can contact our Appointment and Advice Call Center at 1-888-576-6225.

We will continue to evaluate the situation and provide more information as it becomes available.

Reminder: Safeguard Your Health
It's important to take precautions to stay healthy if you or your family are in an area being impacted by the current fires — especially those with respiratory conditions like asthma and chronic obstructive pulmonary disease. We recommend that you:

• Stay indoors and keep your windows closed (unless instructed otherwise).
• Use "controller" steroid inhalers (like QVAR) as prescribed.
• Use "quick relief" inhalers to help with shortness of breath.
• If you have oxygen, use it if you have difficulty breathing.
• Run an air conditioner, but keep the fresh-air intake closed and the filter clean to prevent outdoor smoke from getting inside.
• Use fans in each room to help move the air in your house.

Getting your prescriptions if you're affected or displaced

If you need a prescription or refill, you can go to any open Kaiser Permanente pharmacy. To search for a pharmacy near you, visit our Facility Directory.

If you would like your non-urgent prescriptions mailed to you, you can order them online at our refill page or call our Southern California Mail Order Pharmacy at 1-866-206-2983. Please note, it may take 7-10 days to deliver your prescriptions via mail.

For information about member coverage or how to redirect or replace your prescriptions, or if your Kaiser Permanente ID card has been lost, call our Member Service Contact Center.

Member Service Contact Center
If you have questions about the information provided here, please call our Member Service Contact Center, open 24 hours a day, 7 days a week (closed holidays).

English: 1-800-464-4000
Spanish: 1-800-788-0616
Chinese dialects: 1-800-757-7585
TTY: 711

When calling, be sure to let our Member Services representative know you’ve been affected by the wildfires.