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Our commitment to Web accessibility

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We're dedicated to making our website accessible to everyone, including people with disabilities. We continually review and modify our site to improve its accessibility for people who use assistive technology or who have special needs.

For those users, we recommend Microsoft Internet Explorer 11 or higher, or the most recent version of Mozilla Firefox for the best online experience.

Kaiser Permanente follows the standards of the Americans with Disabilities Act, Section 508 of the Rehabilitation Act, the Web Content Accessibility Guidelines version 2 (WCAG 2.0), and several state laws.

More specifically, we adhere to the accessibility standards of WCAG 2.0 conformance level A, and level AA. 

Below are links to additional technical information about our website:

If you have problems getting access to material on this website, please call 1-800-556-7677 (toll free), Mondays through Fridays from 6 a.m. to 7 p.m. Pacific time (PT) or Saturdays and Sundays from 7 a.m. to 3 p.m. Pacific time (PT), excluding major holidays.

This help line offers real-time, 1-on-1 assistance and troubleshooting.

For TTY numbers in your area (for the hearing/speech impaired), see Member Services hours and phone numbers.