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Let the doctor come to you by video

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Got a health matter that needs attention? Now you can get care without visiting the office. Video appointments are available with your primary care doctor, pediatrician, mental health provider and for urgent situations, an emergency medicine doctor. You just need to be a Kaiser Permanente member who’s registered on, and have a camera-equipped computer or mobile device.

Video visits are easy, secure, and part of your coordinated care.1 There’s no need to take time off from work to drive across town or sit in a waiting room. So you get the care you need, when you need it.

Is it urgent?

Video visits are available with a Kaiser Permanente emergency medicine physician who is connected to your personal doctor and can access your medical history. Simply visit or use our mobile app to schedule your video visits. You can also call the appointment line any time for a video appointment.2

Get better video visits

Kaiser Permanente video visits are better because the doctor can:

  • Access your Kaiser Permanente medical record and see your history, allergies, and more.
  • Make follow-up appointments for you with Kaiser Permanente providers.
  • Prescribe medicine and send orders directly to the pharmacy.
  • Order any lab tests or X-rays.
  • Coordinate any immediate face-to-face care you may need, including at a Kaiser Permanente Urgent Care center.
  • Remind you of any upcoming preventive health checks.

Schedule video visits online

Quickly and easily make your video visit appointments online, whenever you like. Just visit or use our mobile app to schedule. You must be registered at to take advantage of this service. Not registered? Visit You may also call Kaiser Permanente to schedule your video visit at 1-800-777-7904 (TTY 711).

You can schedule video visits for:

  • Follow-ups for care you’ve received in the past two weeks
  • Follow-ups for mental health care
  • Minor burns/sunburn
  • Skin rash or infection
  • Shingles
  • Sore throat
  • Flu
  • Sprains and injuries
  • Cuts and wounds
  • Bug bites
  • Backaches
  • Sinus problems
  • Eye problems
  • Nausea/vomiting/diarrhea
  • Joint problems
  • Medication questions

1With physicians who practice at Kaiser Permanente facilities.
2Video visits are available to Kaiser Permanente members who have a camera-equipped computer or mobile device and are registered at You must be present in Maryland, Virginia, or Washington, DC, for visits with your primary care physician or mental health provider. For urgent video visits with an emergency doctor, you may be also be present in West Virginia, Florida, North Carolina, or Pennsylvania. For certain medical or mental health conditions. For video visits with a mental health provider, appointments can be scheduled for follow up care.

If you’re experiencing a medical emergency, call 911 or go to the nearest emergency room.