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Our commitment to Web accessibility

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We're dedicated to making our website accessible to everyone. We continually review and modify our site to improve its accessibility for people with disabilities, and those who use assistive technology.

Kaiser Permanente adheres to the accessibility standards of WCAG 2.0 conformance level A, and level AA (WCAG 2.0 AA) to meet the Americans with Disabilities Act, Section 508 of the Rehabilitation Act, and various state laws.

Please note that Kaiser Permanente needs to support present-day technical accessibility standards, such as ARIA 1.1, to ensure our interactive web features work correctly with modern browsers and assistive technology. Because Internet Explorer (IE11) does not support these technical standards, we strongly recommend using another browser if you are using assistive technology. We recommend several screen reader – browser combinations including…

  • JAWS / Chrome (Windows)
  • NVDA / Firefox (Windows)
  • VoiceOver / Safari (iOS) on mobile

If you have problems getting access to material on this website, please call 1-800-556-7677 (toll free), Mondays through Fridays from 6 a.m. to 7 p.m. Pacific time (PT) or Saturdays and Sundays from 7 a.m. to 3 p.m. Pacific time (PT), excluding major holidays.

This help line offers real-time, 1-on-1 assistance and troubleshooting.

For TTY numbers in your area (for the hearing/speech impaired), see Member Services hours and phone numbers.