Act for a family member

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What is Act for a Family Member?

Use Act for a Family Member to:

  • order prescription refills for family members
  • email the doctor of a family member
  • view a family member’s lab results, immunizations, and other health information

If you are a Northern California member, making appointments for others is built into the appointment feature of your kp.org account and works outside of “Act for a Family Member.”

Who can use it?

You must:

  • be at least 18 years old
  • have your own kp.org member account (or a non-member caregiver account*)

Teens (the definition of which varies by state) and children do not need a kp.org account to have someone act on their behalf.

How do I set it up?

Parents and legal guardians of children and teens sign on to kp.org, then select Act for a Family Member under “My Profile.” Find “People you're taking care of,” then use the “Be a caregiver for” drop-down menu and select child.

An adult can give access to a caregiver by signing on to their account and using the “My Profile” feature to choose the person they want to act on their behalf. Then they select the “Add caregiver” button in the “Your caregivers” section. They’ll need to have their caregiver's medical record number to do this.

How do I use it?

Sign on to your kp.org account and choose the feature you want to use such as Email My Doctor. You’ll see a shaded section that asks if you are acting on behalf of someone else. Choose the person for whom you are acting. You are now their “delegate.”

Does it work differently for child, teen, or adult family members?

If you are acting on behalf of a family member you can access all of a child or adult's kp.org features — such as scheduling appointments, reviewing test results, and emailing their doctor. Due to federal and state privacy laws, access to medical information for teen members is limited.

If you are a Northern California member, making appointments for others is built into the appointment feature of your kp.org account and works outside of “Act for a Family Member.”

Reviewed by: Clarence Ho, September 2016

* Non-member caregiver accounts are available in Northwest, Northern California, Southern California, and Mid-Atlantic regions. It will be available in all other regions soon.