Understanding my coverage

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Is my Kaiser Permanente health plan coverage active?

How to learn if your coverage is active, the date that your coverage became effective, the date it will terminate, and related information.

 If your KP Region is What to do
California, Colorado, Georgia, or Mid-Atlantic States

To view your eligibility and the status of your coverage, you must be signed on to kp.org.

Once you’re signed on:

  • Select “Coverage & Costs” from the dashboard.
  • Under “Plan Ahead,” select “Eligibility and benefits.”
  • View your eligibility summary, which includes your coverage effective and termination dates.

Note: If do not have a kp.org account, please register now. If you need help signing on, contact Member Services online.

Hawaii or Oregon/Washington

For information, contact Member Services online.

How do I make an appointment to see a chiropractor?

If your KP Region isWhat to do
California

American Specialty Health provides chiropractic services and discounts for Kaiser Permanente members. If your Kaiser Permanente plan includes chiropractic benefits, all covered services must be received from an American Specialty Health participating chiropractor. If your plan does not include chiropractic benefits, American Specialty Health has chiropractors that provide discounts to Kaiser Permanente members.

Contact American Specialty Health for details on your chiropractic coverage, out-of-pocket estimates, and help finding a participating chiropractor.

American Specialty Health

(800) 678-9133 or TTY 711

Hours: Monday through Friday, 5 a.m. to 6 p.m. PT

Visit the American Specialty Health websiteKaiser Permanente is not responsible for the content or policies of external Internet sites, or mobile apps..

Colorado – Denver / Boulder / Northern / Mountain areas

Healthways Whole Health Network, Columbine Chiropractic and Kaiser Permanente Centers for Complimentary Medicine provide chiropractic services for Kaiser Permanente members.

Healthways Whole Health Network provides chiropractic services for members with supplemental chiropractic benefits and discounts to Kaiser Permanente members that do not have chiropractic benefits. Supplemental chiropractic benefits may be purchased with Senior Advantage Plus Option 2 or some group plans. If you have supplemental chiropractic coverage and are seeking routine chiropractic care, you do not need a referral. For coverage information and discount programs contact Healthways Whole Health Network member services at (800) 274-7526.

Columbine Chiropractic provides chiropractic services for members with chiropractic benefits for manual manipulation of the spine to correct subluxation. Some plans, including Medicare, require a referral from the primary care physician prior to a visit at a participating Columbine Chiropractic provider. For coverage information and to find a location near you, contact Columbine Chiropractic member services at (303) 893-1900.

Kaiser Permanente’s Centers for Complimentary Medicine provides chiropractic services for members with chiropractic benefits and fee for service for members and nonmembers that do not have chiropractic benefits. A referral is not necessary to visit Kaiser Permanente’s Centers for Complimentary Medicine. To make an appointment, contact the location directly. View a list of locationsA service of the Kaiser Permanente . Please review the privacy policy and terms of use as they differ from those of this site. in Denver and Northern Colorado. 

Colorado - Southern

Healthways Whole Health Network and Columbine Chiropractic provide chiropractic services for Kaiser Permanente members.

Healthways Whole Health Network provides chiropractic services for members with supplemental chiropractic benefits and discounts to Kaiser Permanente members that do not have chiropractic benefits. Supplemental chiropractic benefits may be purchased with Senior Advantage Plus Option 2 or some group plans. If you have supplemental chiropractic coverage and are seeking routine chiropractic care, you do not need a referral. For coverage information and discount programs contact Healthways Whole Health Network member services at (800) 274-7526.

Columbine Chiropractic provides chiropractic services for members with chiropractic benefits for manual manipulation of the spine to correct subluxation. Some plans, including Medicare, require a referral from the primary care physician prior to a visit at a participating Columbine Chiropractic provider. For coverage information and to find a location near you, contact Columbine Chiropractic member services at (303) 893-1900.

Hawaii

American Specialty Health provides chiropractic services and discounts for Kaiser Permanente members. If your Kaiser Permanente plan includes chiropractic benefits, all covered services must be received from an American Specialty Health participating chiropractor. If your plan does not include chiropractic benefits, American Specialty Health has chiropractors that provide discounts to Kaiser Permanente members.

Contact American Specialty Health for details on your chiropractic coverage, out-of-pocket estimates, and help finding a participating chiropractor.

American Specialty Health

(800) 678-9133 or TTY 711

Hours: Monday through Friday, 5 a.m. to 6 p.m. PT

Visit the American Specialty Health websiteKaiser Permanente is not responsible for the content or policies of external Internet sites, or mobile apps..

Mid-Atlantic StatesIf your plan includes chiropractic benefits, contact your primary care physician for a referral. If a referral is authorized, you can make an appointment with the chiropractor you are referred to.
Oregon/Washington

The CHP Group provides chiropractic services to Kaiser Permanente members with plans that include chiropractic benefits. Depending on your plan, you can either self-refer to a chiropractor or a referral from your primary care physician may be required.

For plans with self-referred chiropractic benefits:

First, select a chiropractor from the CHP Group networkKaiser Permanente is not responsible for the content or policies of external Internet sites, or mobile apps. or call the CHP Group at (503) 203-8333. 

Once you have selected a chiropractor, call the chiropractor directly to make an appointment. Provide the chiropractor’s office with your Kaiser Permanente Health/Medical Record number and inform them that you have benefits through the CHP Group. The chiropractor’s office will contact CHP group to verify eligibility and benefits. At your appointment, pay any copays and coinsurance for services and/or X-rays.

The chiropractor’s office will submit a claim for the cost of the covered services to CHP Group. You are responsible for payment for any services received that are not covered.

For plans with physician-referred chiropractic benefits:

If your primary care physician includes chiropractic care in your treatment plan, you must select a chiropractor from the CHP Group network. Search for a chiropractor onlineKaiser Permanente is not responsible for the content or policies of external Internet sites, or mobile apps. or call the CHP Group at (503) 203-8333. You will receive an authorization for the chiropractor you selected. Once you receive the authorization, call the chiropractor directly to set up an appointment. At your appointment, pay any copays and coinsurance to the chiropractor’s office for services and/or X-rays. The chiropractor’s office will submit a claim for the cost of the covered services to Kaiser Permanente. You are responsible the cost of any services not covered.

How do I use my dental benefits?

If your KP Region isWhat to do
California

Dental benefits may be included or purchased with some Kaiser Permanente plans

If you are enrolled in the DeltaCare® USA program Delta Dental of California will assign you a contract dentist based on your home ZIP code. Covered services must be received from your assigned contract dentist except for certain authorized referrals to a specialist and emergency services. For questions about your dentist, or if you would like to change your dentist, call the Delta Dental Customer Service number:

DeltaCare® USA

Kaiser Senior Advantage Plus/SNPS: (877) 644-1774 or TTY 711

Group Plans: (800) 422-4234 or TTY 711

Pediatric Dental Coverage: (800) 589-4618 or TTY 711

If you are enrolled in a Kaiser Permanente Insurance Company (KPIC) Dental Plan administered by Delta Dental of California you have access to Delta’s participating PPO and Premier network. If you have questions about your dentist, you can call the KPIC Dental Customer Service number:

KPIC Dental FFS/PPO administered by Delta Dental of California

KPIC Dental Plans: (800) 835-2244

To see a listing of participating DeltaCare® USA or PPO dental providers visit the Delta Dental of California websiteKaiser Permanente is not responsible for the content or policies of external Internet sites, or mobile apps..

Colorado – Denver / Boulder / Northern / Mountain / Southern areas

Dental benefits may be included or purchased with some Kaiser Permanente plans. If your plan includes dental benefits, you are enrolled in a dental plan offered by Delta Dental of Colorado.

To learn about your plan and select a dentist, visit the Delta Dental of Colorado websiteKaiser Permanente is not responsible for the content or policies of external Internet sites, or mobile apps.. Or call Delta Dental at (800) 610-0201.

Georgia

Dental benefits may be included or purchased with some Kaiser Permanente plans.

If you are enrolled in the DeltaCare® USA program Delta Dental of California will assign you a contract dentist based on your home ZIP code. Covered services must be received from your assigned contract dentist except for certain authorized referrals to a specialist and emergency services. For questions about your dentist, or if you would like to change your dentist, call the Delta Dental Customer Service number:

DeltaCare® USA

Kaiser Senior Advantage Plus/SNPS: (844) 519-8693 or TTY 711

For certain individual and small group medical plans that include pediatric dental coverage you have access to Delta Dental’s participating PPO network. If you have questions about your dentist, you can call the Delta Dental Customer Service number:

Delta Dental PPO

Pediatric Dental: (800) 929-2309

For a list of dental providers visit the Delta Dental websiteKaiser Permanente is not responsible for the content or policies of external Internet sites, or mobile apps..

Hawaii

Dental benefits may be included or purchased with some Kaiser Permanente plans.

For dental plan information visit the Hawaii Dental Services websiteKaiser Permanente is not responsible for the content or policies of external Internet sites, or mobile apps. or call (866) 376-7500.

Mid-Atlantic States

Dental benefits may be included or purchased with some Kaiser Permanente plans. If your plan includes dental benefits, you are enrolled in a dental plan offered by Dominion National.

To find a participating dentist visit the Dominion Dental websiteKaiser Permanente is not responsible for the content or policies of external Internet sites, or mobile apps.. Or call Dominion National customer service at (855) 733-7524.

Oregon/Washington

Dental benefits may be included or purchased with some Kaiser Permanente plans.

For more information, visit Kaiser Permanente DentalKaiser Permanente is not responsible for the content or policies of external Internet sites, or mobile apps..