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Jay H. Charles, PA-C

Photo of Jay H. Charles, PA-C

My specialty:
Same Day Care

My provider affiliation:
Kaiser Permanente provider

I speak: English

My gender: Male

Resources

Standards of quality

Where I practice

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Available services
  • Emergency service
  • Urgent care services
  • After-hours services
  • Pharmacy services
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About me

I was born and raised in the Midwest, earned my physician assistant degree at Des Moines University in Iowa, and happily worked in that part of the country for the next 20 years. I’ve always enjoyed warm climates, so Hawaii seemed like the right place for me. Now on Hawaii Island, I’m reminded of Iowa because of the sincerity of its people. It’s very rewarding to practice here because our patients are so grateful for the help they receive from their Kaiser Permanente providers.

About my practice

I’ve been exposed to health care and the care delivery system since I was an undergraduate student working in a trauma center laboratory. So, choosing a medical profession was an easy decision. I chose my specialty because I enjoy the diversity of patients and medical conditions seen in family practice, and also because treating patients as part of a family unit throughout their life is especially satisfying to me.

To stay current in my field and in medicine overall, I access the online resource UpToDate, attend professional conferences, read several medical journals, participate in continuing medical education programs within and outside of Kaiser Permanente, and confer with my colleagues, who are always ready to help.

The Hawaii Permanente Medical Group was an attractive place to work because it’s an established and highly regarded organization that provides ongoing education, professional advancement, and opportunities to practice up-to-date medical techniques and treatments. The modern facilities, equipment, and technology, along with the great support staff, make coming to work a pleasure.

As a health care professional, my philosophy is to provide the same high level of care that I would want for myself and my family members. I strive to be caring, respectful, informative, and attentive to each individual’s particular needs. I especially enjoy working with my patients to develop a treatment plan that’s right for them.

How I thrive

To stay in shape physically, I try to work out several days a week at the local gym, go paddle boarding, snorkeling, hiking, and exploring on this beautiful island. Outside of my clinic responsibilities, I gain inspiration from spending quality time with my family and friends, as well as volunteering with my church – feeding the homeless and helping to provide other important services to the needy in my community.

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My office

Referral requirements

You don't need a referral to see this provider.

Languages spoken by medical staff

Help is available in your language. Learn more.

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Medical groups & plans

Family Medicine Department name
1292 Waianuenue Avenue, Hilo, HI 96720
List Header Plans Accepted

This provider accepts all Kaiser Permanente health plans. Learn more.

Contact information

  • 24-hour prescription refill
  • 808-643-7979
  • 24/7 Advice
  • 808-334-4400
  • Appointment cancellation
  • 808-334-4400
  • Behavioral Health Services
  • 1-888-945-7600 (toll free)
  • Information and appointments
  • 808-334-4400
  • Member Services
  • 1-800-966-5955 (toll free)
  • Pharmacy
  • 808-643-7979

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My training, certifications & licensing

Professional school

This information is not available at this time.

Certification

This information is not available at this time.

Professional training

This information is not available at this time.

Joined Kaiser Permanente

2015

Provider ID

15145
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  • providers in your plan or accepting new patients, call 1-800-966-5955 (toll free) or 711 (TTY for the hearing/speech impaired)

The information in this online directory is updated at least monthly. The availability of physicians, hospitals, providers, and services may change. To report an error, please call 1-800-966-5955 or email us.

Kaiser Permanente uses the same quality, member experience, or cost-related measures to select practitioners and facilities in Marketplace Silver-tier plans as it does for all other Kaiser Foundation Health Plan (KFHP) products and lines of business and uses the same geographic distribution consideration to select hospitals in Marketplace plans as it does for all other Kaiser Foundation Health Plan (KFHP) products and lines of business. The measures may include, but are not limited to, HEDIS/CAHPS performance, member/patient complaints, patient safety scores, hospital quality measures, and geographic need. Members enrolled in KFHP Marketplace plans have access to all professional, institutional and ancillary health care providers who participate in KFHP plans' contracted provider network, in accordance with the terms of the members' KFHP plan of coverage. All Kaiser Permanente Medical Group physicians and network physicians are subject to the same quality review processes and certifications.

A narrow network is defined as a tailored, tiered or high-performance network that has 80 percent or less overlap with a health plan’s broadest network offered to a member in any type of plan offered by that health plan. Kaiser Permanente does not have a narrow network with respect to its Marketplace plans. Members enrolled in Kaiser Foundation Health Plan (KFHP) Marketplace plans have access to the same provider networks as members enrolled in all other KFHP plans.

Information about a practitioner is provided to us by the practitioner or is obtained as part of the credentialing process. If you would like more current information on a practitioner's license, call either the Hawaii Department of Commerce and Consumer Affairs Consumer Resource Center at (808) 587-3295 or visit their websiteExternal Link, or call the Kaiser Permanente Customer Service Center at (808) 432-5955 (Oahu) or 1-800-966-5955 (toll free, neighbor islands). For the deaf, hard of hearing, or speech impaired, call 1-800-966-5955 or 711 (TTY).

 

This page was last updated on:

11/14/2018