Specialty care in Hawaii

What is specialty care?

Specialty care is care from doctors with extensive training in specific areas of medicine. It includes treatment of injuries and ongoing conditions of all types. Examples include:

  • Orthopaedics/Sports medicine
  • Oncology
  • Cardiology/Cardiac surgery
  • Obstetrics-gynecology

Choose how to get specialty care

Here’s a look at the appointment types that may be available for specialty care:

How to schedule appointments

Most specialty care is by referral, so talk to your doctor to get connected. However, you don’t need a doctor’s referral to make appointments for the following services and departments, including:

  • Eye examinations for glasses and contact lenses
  • Family medicine
  • Health education
  • Internal medicine
  • Mental health and wellness
  • Pediatrics
  • Physical therapy
  • Social work
  • Sports medicine

The list of specialties that don’t require a referral vary by island. For services not listed above, your doctor may refer you to a specialist when it’s medically necessary. Members on Kauai, Molokai, or Lanai may self-refer to contracted network providers, but certain treatments may require a referral. For details, please call Member Services at 1-800-966-5955 (TTY 711).

In some cases, neighbor island members may be referred for treatment on Oahu. Physicians there may have access to facilities and equipment not available on other islands.

If you go to Oahu for medically necessary care, we can help coordinate your appointments. Please note, however, that Kaiser Permanente doesn’t cover travel costs for member self-referrals.

To make an appointment with your doctor, or a specialty care appointment that doesn’t require a referral:

  • Call the nearest Kaiser Permanente facility, Monday through Friday, 8 a.m. to 5 p.m.: 
    • Oahu: 808-432-2000
    • Maui: 808-243-6000
    • Hawaii Island: 808-334-4400
    • Kauai: 808-246-5600
    • TTY: 711
  • Go to Appointments or use the Kaiser Permanente app.

To find a doctor or location near you, use our doctor and facility finder.

Neighbor island concierge

If you live on a neighbor island and your doctor refers you to a specialist, we may recommend you get treated on Oahu. You will be cared for by a team of physicians upon your arrival who have access to facilities and equipment that may not be available on your island. We can also assist you with coordinating your medical appointments on Oahu. Our complimentary concierge service offers shuttle and ground transportation information, hotel and housing recommendations, and tips on making your stay as easy as possible.

  • 808-432-8359
  • TTY: 711

Monday through Friday, 7:30 a.m. to 4 p.m.

Travel department

If you live on Maui, Kauai, Molokai, Lanai, or Hawaii Island and need transportation assistance to Oahu for medically necessary care, call our Travel Department:

  • Maui: 808-243-6589
  • Kauai, Molokai, Lanai, and Hawaii Island: 1-800-214-6572
    Monday through Friday, 8 a.m. to 5 p.m.; Saturday, 8 a.m. to noon (emergencies only); closed Sunday and most holidays.
  • TTY: 711