Not sure what care you need? Want to schedule an appointment? You’ve got many ways to get in touch.
Get advice 24/7
24/7 care by phone
Connect with a licensed care provider day or night for advice.
Message your Kaiser Permanente doctor’s office with nonurgent questions anytime — great for follow-up care after a routine appointment. You’ll get a reply usually within 48 hours.
Make an appointment
Connect with us to make an appointment or get advice. You can also schedule same-day or next-day appointments.
Visit us online anytime, anywhere to schedule most in-person routine appointments and select specialty care appointments with a doctor you’ve already seen.
See a doctor
When you need care, you’ve got options. From in-person appointments to video visits on your phone, it’s easy to connect to care in a way that fits your schedule and lifestyle.
If you have a minor condition that doesn’t require an in-person medical exam, you might be able to save time by scheduling a call with a Kaiser Permanente doctor. Phone appointments are often available same-day or next-day.
How do you schedule a phone appointment?
Call us at 404-365-0966 or 1-800-611-1811 and we’ll:1,2
What care can you get by phone?
Phone appointments are great for minor health conditions and follow-up care, like:
Using your mobile device or computer with a webcam, you may be able to meet face-to-face with your doctor by video — just as you would with a regular appointment.
How do you schedule a video visit?
Call us at 404-365-0966 or 1-800-611-1811 (TTY 711).1,2
When you call us, we’ll:
What care can you get by video?
Video visits are great for minor health conditions and follow-up care, like:
Doctors can also order lab tests and write prescriptions if needed.
What equipment do you need?
You’ll need a mobile device with the Kaiser Permanente app or computer with:
Sometimes, a visit to your doctor’s office is exactly what you need. And since most Kaiser Permanente locations offer many services under one roof, you can save time and money with a single trip. You can also schedule same-day or next-day care.
How do you schedule an in-person appointment?
What are some services you can get in person?
At select Kaiser Permanente medical offices, you and your family can be seen the same day by a nurse — so you can get the care you need quickly.
Express Care is available during normal operating hours at the following locations:
How do you schedule an Express Care appointment?
Call us at 404-365-0966 (TTY 711) Monday through Friday, 7 a.m. to 7 p.m.1,2
What care can you get with Express Care?
Express Care is great for minor health conditions, like:
Select facilities offer walk-in services for nonemergency, urgent medical needs — open 24 hours a day, 7 days a week, no appointment needed.
What is urgent care?
An urgent care need is one that requires prompt medical attention, usually within 24 or 48 hours, but is not an emergency medical condition. This can include:
Do not attempt to access emergency care through this website
If you think you or your family member has a medical or mental health emergency, call 911 or go to the nearest hospital.
© 2017 Kaiser Permanente
1Scheduling for specialty care only available Monday through Friday, 7 a.m. to 7 p.m.
2Gwinnett County employees call 404-760-3549 (TTY 711) for appointments.