Support Center


Request medical information and find forms and answers on your own. Or contact us by chat, email, or phone.
 

Frequently asked questions

Bill pay

  • How do I pay my premium bill online?
  • What medical bill features are available to me?
  • How do I view my billing history?

Get help with billing

Change your plan information

  • How can I update the information on my Kaiser Permanente plan?
  • How and when can I change health plans?
  • How do I add a newly adopted child to my plan?

Get help with your plan information

Create an account or reset your password

  • How do I reset my password?
  • Can teens create their own accounts?
  • Why is my account locked after repeated sign-in attempts?

Get help with your account

Understand your coverage

  • Is my Kaiser Permanente health plan coverage active?
  • How do I make an appointment to see a chiropractor?
  • How do I use my dental benefits?

Get help with your coverage

Refill prescriptions

  • How can I update my medication list?
  • Why can’t I order a refill even though I have refills remaining?
  • Why is a credit card needed if I don’t have a copayment for refills?

Get help with prescriptions

Act for a family member

  • What is Act for a family member?
  • Who can use it?
  • How do I set it up?

Get help with Act for a Family Member

 

Additional resources

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Care Away From Home

Start your care in a new KP region by creating your MRN, and easily switch between your kp.org accounts.

Learn about Care Away From Home

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Forms & publications

Explore guides, directories, and forms related to Kaiser Permanente membership and plans.

Review forms and publications

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Medical information requests

Request copies of medical records, forms, certifications, and other secure documents.

Learn about medical information requests

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Support after loss of a loved one

Learn about bereavement support, the steps you may need to take after a loved one passes, canceling health care coverage after death, or enrolling covered family members in a new plan.

Find after-death resources and care

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Get technical help to connect to care

Get troubleshooting tips for video visits, the Kaiser Permanente app, and kp.org issues. Or get support by phone for remote monitoring devices and online physical therapy.  
 

Technical support for virtual care           Troubleshoot website and app issues

Contact Member Services
 

Choose from the following contact options for questions and concerns about your plan, benefits, billing, account management, and more.

Important: If you think you or someone you care for is having a medical or mental health emergency, call 911 or go to the nearest hospital. Do not attempt to access emergency care through this website. For advice, medical assistance, or booking appointments, go to Get care.

 

Chat

Get 24/7 virtual support.

Phone

Call to speak with a Member Services representative.

1-800-632-9700
711 TTY

Hours: Monday through Friday, 8 a.m. to 6 p.m., except major holidays

For Medicare members
1-800-476-2167

Hours: 7 days a week, 8 a.m. to 8 p.m.

Email

Send an email for non-urgent questions or comments, and get a response within 3 business days.

Additional support options

The Member Relations team supports real-time assistance to members on issues or questions impacting their service, care, and overall experience. To learn more, meet the Member Relations leader.